Do you have any questions? Find the answers in our FAQ list or contact us.

FAQ Swissbiling

General questions
Outstanding invoices and payments
Deliveries and returns
What is a payment by instalments?
What is 0% purchase financing?
In which stores can I pay by Swissbilling?
What criteria do I need to meet to be able to pay for my purchases on invoice with the option of payment by instalments or to be eligible for a 0% financing?
How are payment data transmitted?
How can I pay my invoices?
What can I do if I cannot pay my invoice / my monthly payments on time?
Who should I contact if I have questions about billing or payments?
Where can I view all my outstanding Swissbilling invoices?
What can I do if I haven’t received my order?
What do I do if I have returned my order?
I’ve already paid for my order but I want to return all or part of it.
I’ve paid a higher amount than my invoice.

FAQ TWINT pay later feature

TWINT & Swissbilling
Pay later portal
Personal data
Why does the pay later feature of the TWINT app go through Swissbilling?
I chose to pay later with TWINT, why do I get e-mails from Swissbilling?
How can I turn off e-mail notifications?
What is the pay later portal?
How can I access the pay later portal?
Where can I find the payment information for my purchases?
Where can I view all my purchases made with the pay later feature via TWINT?
Where can I pay later with TWINT?
I have questions about the products I purchased, who do I contact?
I have returned some or all of my purchases. What should I do?
During my purchase I get a message that the option to pay later is currently unavailable. What should I do?
How do I de activate the option to pay later?
How can I pay for my purchases made with the pay later feature in the TWINT app?
Can I pay my outstanding balance with another method than TWINT?
Do you send me an invoice after my purchase?
What is the payment term for purchases made with the pay later feature via TWINT?
What is the pay later fee?
What if I am having financial difficulties and can't pay for my purchases on time?
Is it possible to debit my TWINT account automatically on the payment due date?
What is the automated payments feature?
How do I deactivate automated payments?
Are you notifying me that a payment term is due soon?
I see for a transaction that it states overpayment. What do I need to do?
Where do I find my registration data?
How do I change my registration data (I have moved, I have changed my name, I have a new address, …)?
What do you do with my data?
Is my data secure?


Your personal data
How do I download the Swissbilling app?
Which version of Android or iOS is needed to install the Swissbilling app?
How do I create an account on the Swissbilling app?
How do I update my profile?
How do I delete my account?
What do you do with my personal data?
Does the app collect personal data related to the way I use it?
Are my personal data secure on the app?
Can I pay my invoices directly from the app?
I have more questions – what should I do?

The Swissbilling app

With the Swissbilling app, you can view all your invoices and due dates, as well as manage and plan your payments at any time.

Scan the QR code below or visit the Google Play platform or the App Store to download it.

Our app

Do you need help?

We are here for you: find the answers to your questions on our FAQs page or get in touch with us. Our customer support will be delighted to help.

Customer support

Our customer support is here to help, Monday to Friday from 08:00 to 17:00

058 226 10 50